Sample Experience: ITIL and ITSM

Client

Project

Benefits

UK Insurance

 

Conducted an ITIL assessment for a prominent UK Insurance company, focusing particularly on Change Management and errors in the live production environment arising from change.

 

Made recommendations concerning the improvement of Change Management and related service management processes

Poland: Banking

 

Assessment of service delivery and support processes against ITIL best practice.

 

Assessment of the IS project management capabilities of this organization using a standard project management methodology as the assessment benchmark.

 

 

Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions

 

Czech Republic: Banking

 

Assessment of service delivery and support processes against ITIL best practice.

 

 

Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions

 

Middle East: Banking

 

Conducted an IT Service Management assessment for a Middle Eastern bank as part of a broader audit of IS development and delivery of a new banking system. Focused especially on Capacity and Availability planning, and Change and Release management.

 

Conducted workshops with senior banking personnel covering the ITIL process framework

Made recommendations concerning the co-ordination and integration of internal service delivery processes with external vendors

 

Gulf: Education Authority

 

Conducted a Project Management, ITIL and COBiT Governance Audit as part of a due diligence process for an outsource agreement.

 

This was performed using our standard methodology based on comprehensive structured questionnaires and self-assessment.

 

 

 

Provided a comprehensive performance comparison between short-listed vendors

 

Provided highlights of issues arising

 

Gulf: Pharmachem

 

Provided an introductory workshop on ITIL to senior IT personnel.

 

Understanding of key ITIL processes and organizational requirements

Ireland: Local Authorities

 

Provided an introductory workshop on ITIL to senior IT personnel.

 

Understanding of key ITIL processes and organizational requirements

Ireland: Utility

 

Provided an introductory workshop on specific processes (Change and Incident Management) and how they would support the utility’s current operational environment.

 

Understanding of key ITIL processes and organizational requirements